COD Orders: We do charge a minimal fee additional on COD orders as we encourage our customers to make an online payment for a couple of reasons.
- Faster deliveries and hassle-free return/exchange.
- We do support our government's #DigitalIndia initiative.
- Our aim is to provide high quality at affordable pricing and logistic services in India is one big hurdle we found in achieving that goal.
Analyzing the distrust Indian customers have for upcoming brands while shopping online, they charge hefty amounts for COD. With each shipment that is cancelled on delivery, their profit doubles. The outcome is that Indian brands have to either increase the product price or levy COD fees on their customers to cover the loss. We are still trying our best not to charge anything extra on COD but request our creators (we proudly call our customers the real creators of this brand) to make an online payment. We do offer a 5% discount on prepaid orders.
Dispatch Time: All orders are dispatched within 24 to 48 business hours except for Pre-Order products. Pre-order products will be dispatched on the date mentioned in the product description.
Delivery Time: Usually, it takes 3 to 9 business days in total depending on your location/pin code. Please note, any public holidays, Saturday and Sunday are not considered business days.
Exchange: You are eligible to exchange the product within 7 days of delivery. Our brand is the most premium sustainable D2C brand in India. While cotton prices are rising steadily, we are doing our best to maintain prices. We do provide 100% free exchange/replacement in case if the product is defective/ damaged/ has any size variation from our size chart. However, if the product is not damaged and has no size variations from our size chart then you will have to pay a minimal shipping fee for the exchange. We recommend choosing the appropriate size as per our size chart or contacting us so that the customer care executive can help in selecting the same.